1 Eligibility and General Conditions

At sorinavexlo, we understand that circumstances change and learning paths sometimes need adjustment. Our refund policy reflects our commitment to fairness while maintaining the sustainability of our budget deviation analysis education programs.

We've designed this timeframe to give you adequate opportunity to explore our teaching methodology and determine if our approach to budget deviation analysis aligns with your learning goals. After two weeks and substantial engagement with course materials, we consider the educational value to have been delivered.

2 Refund Process and Timeline

Our refund process is designed to be straightforward and transparent. When you decide a course isn't the right fit, we want to make the resolution as smooth as possible.

To initiate a refund request, email us at info@sorinavexlo.com with your enrollment details and reason for the request. We typically respond within 48 hours during business days. Our team will review your eligibility based on the criteria outlined above and confirm the refund amount.

Once approved, refunds are processed back to your original payment method. We cannot process refunds to different accounts or payment methods for security reasons. If your original payment method is no longer available, we'll work with you to find an appropriate solution.

3 Partial Refunds and Special Circumstances

We recognize that each situation is unique. While our standard policy covers most scenarios, we occasionally encounter circumstances that require individual consideration.

Partial refunds may be available for students who have accessed between 20-40% of course materials within the 14-day window. These are evaluated case-by-case and typically amount to 50% of the original course fee. Beyond 40% material access, we generally cannot offer monetary refunds, though we may provide course credits for future programs.

For bundled course packages, refunds are calculated proportionally based on completed versus remaining courses. If you've finished one course in a three-course bundle, you'd be eligible for a refund of approximately 67% of the total package price, minus any applicable processing fees.

4 Non-Refundable Items and Exclusions

Certain services and products fall outside our standard refund policy. Understanding these exclusions helps set appropriate expectations from the start.

Additionally, courses purchased at promotional prices (discounts exceeding 50% of regular price) may have modified refund terms. These restrictions are always clearly disclosed at the time of purchase and typically involve shorter refund windows or partial refund amounts.

Corporate group enrollments follow separate refund policies outlined in individual training agreements. These typically allow for participant substitutions rather than monetary refunds, reflecting the customized nature of enterprise training programs.

5 Contact and Resolution Process

We're committed to resolving refund requests promptly and fairly. Our customer service team is trained to handle these situations with empathy and professionalism.

When contacting us about a refund, please include your full name, email address used for enrollment, course name, enrollment date, and a brief explanation of your circumstances. This information helps us locate your account quickly and provide more efficient service.

If you disagree with an initial refund decision, you may request a review by our training director. These appeals are typically resolved within 5-7 business days and involve a fresh evaluation of your specific situation against our policy guidelines.